All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

CPAP Mask Online Purchasing

It is ours and ResMed Ltd’s policy that complete mask sets and CPAP devices are NOT available for postal shipping but must be picked up from our store location (61 Dundas Court, Phillip ACT 2606). These masks can be purchased online however; shipping options will only include In-Store Pick Up. All spare parts are available with postal mailing options. Contact us via email reception@sleepandlifestyle.com.au for any queries on this policy

Pricing

All prices listed on this website are in Australian Dollars and all charges will be processed in Australian Dollars.

All prices displayed and products and services offered or to be supplied on www.sleepandlifestyle.com.au are subject to change without notice.

Log In

All customers placing an order with Sleep and Lifestyle Solutions Pty Ltd are required to log-in. This is to ensure that you are able to track current and previous orders.

Making a Purchase

Orders may be made online using the secure Paypal method, Visa or Mastercard.

Changing your order

You cannot cancel or modify an order online once the checkout process has been completed. If there is a mistake in your order, please notify us immediately and quote your Order number so we can rectify any errors prior to processing your order.

Payment & Security

Sleep and Lifestyle Solutions Pty Ltd currently accepts payment via Mastercard, Visa or a PayPal account. (Visit Paypal’s website for full details on how this can be done. www.paypal.com.au.)

Shipping Information

Sleep and Lifestyle Solutions Pty Ltduses AUSTRALIA POST for all parcels and envelopes.

Shop online securely with Sleep and Lifestyle Solutions Pty Ltd and get $7.95 standard rate shipping or $12.95 express rate shipping to anywhere in Australia.

We offer FREE standard shipping on all Australian based orders over $100AUD.

Once we receive your order, it will be dispatched within 2 working days of receiving.

Estimated delivery within 1-3 business days for Express Shipping and 3-5 business days for Standard Shipping.

Please note these delivery times are to metro suburb areas, rural post codes can take a few more working days.

Please visit http://auspost.com.au for delivery times (EST)

In-Store Pick Up

Shop online securely with Sleep and Lifestyle Solutions Pty Ltd and choose In-Store Pick Up and to order online and pick up your purchase from our Phillip store (61 Dundas Court, Phillip ACT 2606). Simply order online before close of business and your order will be ready for collection instore, the following business day.

Returns Policy

Refunds are only offered in case of manufacturing faults.

Defective Product:

Sleep and Lifestyle Solutions Pty Ltd endeavours to ensure that all products are free from damage and defects and staff do a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at reception@sleepandlifestyle.com.auas soon as possible within 48 hours of delivery for us to consider exchange for the defective product. Please note refunds or exchanges cannot be guaranteed without prior photographic evidence or in-store inspection of the fault.

Returns

• Merchandise must be returned within 21 days of receipt.
• Merchandise must be unworn, unwashed, unstained and unperfumed.
• Merchandise must be in original sealed packaging.

Return Process

Contact us via email reception@sleepandlifestyle.com.au to arrange return.

Sleep and Lifestyle Solutions Pty Ltd is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Sleep and Lifestyle Solutions Pty Ltd is also not responsible for returns lost by Australia Post.

If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

Please keep in mind when we receive return deliveries we aim to process them within 7 business days, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience.

Store Credit will be given for all returned products

• Store credit can only be used at www.sleepandlifestyle.com.au
• Store credit cannot be transferred to another person or account.
• Please treat store credit like cash.
• Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
• Store credit never expires.
• Store credit is provided in Australian dollars.
• Your use of store credit constitutes your agreement to our terms and conditions.

Complaints & Comments / Claims & Disputes

Claims concerning the product delivered must be lodged within 24 hours following delivery of the product.

Claims or disputes will always be examined with the greatest care. It is expected that the customer is acting in good faith when making any complaint(s). The customer should first contact us to seek a solution.

Contacting Us

Email: reception@sleepandlifestyle.com.au

We will aim to reply to all emails within 48hours.

Vouchers

Discount vouchers, such as the Partners Program discount, when used at checkout is only applied to the total price of items purchased and are not applied to the price of shipping. Discounts can only be applied at checkout. No discounts can be applied after the item has been purchased. Only one discount voucher can be applied per purchase.